Privacy Policy

At The Wellness Concierge (a subsidiary of ADDA YOGA), preserving the confidentiality, integrity, and safety of our clients' personal and medical data is paramount. This privacy policy outlines our data management and protection practices across all mobile service channels.

1. Comprehensive Information Collection Categories

  • Identity Data: Full name, contact telephone/WhatsApp number, email address, and permanent residence details for client record management.
  • Location Details: Villa name, suite/unit number, GPS coordinates, property access codes, and butler contact numbers for facilitator dispatch.
  • Health & Physical Intake: Medical histories, injury records, heart rate baseline details, physical limitations, and physiological goals submitted via secure intake.
  • Financial Transaction Data: Billing addresses and transaction references. Credit card details are processed directly via encrypted PCI-compliant gateways (Stripe/PayPal) and are never stored on local servers.

2.Utilization of Data & Operational Access Control

Collected information is strictly utilized to curate customized wellness sessions, pair clients with specialized practitioners, and coordinate seamless transportation logistics. Health disclosures are maintained under strict confidentiality and shared exclusively with the assigned facilitator for safety purposes.

3.Enhanced Privacy Standards for VIP & Executive Clientele

We specialize in catering to high-net-worth individuals, celebrities, and public figures who demand complete anonymity. All ADDA YOGA staff, teachers, and dispatch coordinators sign legally binding Non-Disclosure Agreements (NDAs). Recording, photography, or social media tagging by staff without express written consent is strictly prohibited.

4.Data Sharing Policies & Regulatory Compliance

We strictly refrain from selling, renting, or trading client data to third-party marketing brokers. Information is disclosed only to verified operational sub-contractors directly involved in service delivery or when required under Indonesian legal mandates.

5.Client Rights & Data Retention Protocols

Clients maintain full rights to review, modify, or request permanent deletion of their personal and health data at any time post-service. Health intake records are automatically archived or purged following 12 months of inactivity.

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